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MTWO Managed Services

We take care of your cloud adoption while you focus on your business innovations

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Cloud is disrupting traditional IT faster than we think. Today, with 80% business deploying or fully embracing the cloud, we are here to make it easy for you to quickly start your transition to the MTWO cloud, to empower and accelerate your business. From consulting to migrations, to operations management, we incorporate all these valuable services as a unified managed services for you.

Predictable Budget

Instead of unplanned and potentially massive charges, managed services are predictable with monthly pricing options

Lower Costs

Managed services reduce on-site visits and troubleshooting time while you focus on your business innovations

More Effective

We set up routine monitoring and management for you, to relieve your IT burdens with our deep expertise

Managed Service Offerings

ESSENTIALS

  • 8X5 support with 24 hr response

  • Basic IT support (patching, updates, configuration management, identity management)

  • 30 day backup

  • Proactive infrastructure monitoring and alerting

  • Monthly health reports and dashboards

  • Basic anti-virus and anti-malware support

ADVANCED

  • 24 X 7 support with 1 hour response times

  • Shared TAM and architect support

  • Basic IT support (patching, updates, configuration management, identity management)

  • Unlimited backup, self-serve point-in-time restore

  • Proactive infrastructure, DB and app monitoring and alerting

  • Advanced threat analytics, anti-virus and anti-malware support

  • Real-time health reports and dashboards

PREMIUM

  • 24 X 7 support with 15 min. response times

  • Direct access to L3 support

  • Dedicated TAM and architect support

  • Unlimited backup, self-serve point-in-time restore

  • BCDR SLA – 15 mins RPO, 1 hr RTO

  • Proactive infrastructure monitoring and alerting

  • Proactive capacity planning, performance and cost optimization

  • Deep Security (WAF, DDoS, Threat analytics, anti-virus, anti-malware, email and web protection)

  • Proactive runbook authoring

  • Advanced operational intelligence and custom dashboard on usage, performance, governance, and cost

Talk to an MTWO expert

+86 (20) 2806-9729

Email us with your questions

Contact Us

+86 (20) 2806-9729

 

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